Mattie Davies looked at the display on her
phone and groaned. The last thing she needed was her boss calling at five pm on
a Friday. It was her weekend off, she had plans - they may not be that
elaborate, a book, a bottle of wine and maybe a trip to the park, but they were
HER plans for a HER own time.
She sighed, Paul Simmonds had been her
lifeline, she owed him a lot. He’d seen the good in her when no one else had,
and she couldn’t deny that. Taking a deep breath she lifted the handset.
“Paul?
How are you?”
“Oh
Mattie!” She could only imagine his face at the expression, he was such a
dramatic man, how he’d managed to run such a big business empire was beyond her.
“What’s
happened?”
He sighed again, “it’s Cara. Her and Billy
have had a car accident. She’s broken her leg, he’s in hospital with a fractured pelvis.”
“Oh
no!” Cara was his daughter living in Los Angeles with her husband Billy and three
week old twins. The thought of them both being laid up after the trauma of an
accident upset her, even though she didn’t know them. Who knew how she’d cope?
“Are the twins ok?”
He sighed, “Cara had to go to the doctor,
she’s got an infection in her wound. The babies were in bed, her neighbour was
keeping an eye on them and Billy drove her.”
Mattie felt awful, that was the worst thing
that could have happened to a new mother. “So you’re flying out?” Her heart
sank with the realisation that the buck would stop with her for the foreseeable
future. “Well don’t worry about things here...”
Paul laughed, “I have no doubts in you, but I
wanted to be around when the new consultant comes.”
Mattie felt nausea rising in her throat,
“consultant?”
He groaned, “I was hoping to catch you this
afternoon, I’ve got a specialist consultant coming, he promises to work out
where things are going wrong, why we’re not getting the success we deserve. I’m
not finding our shortfalls, and you are far too busy on a day-to-day basis to
do anything more. He’s good, he’s a relation of Maria’s distantly,” Maria was
Paul’s wife. “...he‘s flying over from New York to help us out, he’s got the
Midas touch apparently, he’s turned a dozen businesses around, and he’s
confident he can do that for us. I’ll email you all the details. Ok?”
Mattie was trying to process all that he’d
just said. She’d worked for Paul, a sixty year old millionaire for two
years. He had made his money in
manufacturing, but sold up most of his businesses ten years earlier, he’d only kept
his newest acquisition, this leisure complex just south of London.
It consisted of a golf course which was well
known and had a large membership, the hotel and spa were fairly busy, but for
most of the time he’d owned the complex, Paul had wanted to see it elevated in
status. The location was perfect, he wanted celebrity golf tournaments, society
weddings and success on a level that until now had eluded them. And he was
becoming more and more insistent on ironing out the creases and promoting the
complex. This consultant was the latest in many attempts to attract the calibre
of client that he felt they deserved.
Mattie had her own opinions as to why it
hadn’t happened, firstly Paul was small fry. Whilst he had money he lacked the
fame of celebrity or the privilege of birth, and instead sat in the middle
somewhere...no man’s land.
Then there was the fact that he wasn’t happy
to invest further. She felt a replacement chef...someone with a known name and
a reputation to match would put them on the map, with an upgrade to the rooms,
then some complimentary gold memberships to some reasonably well known but
fairly local celebs, would all elevate the prestige of the place. But Paul
seemed reluctant to shower any more money on the place.
“So
you need me to manage the place this weekend?” She asked, drawing herself back
to the here and now. Paul had given her direct assistant and the current
Marketing and Sales manager Sarah the same weekend off as her, and had promised
to fill in for them both.
“I’m
sorry, I know it was your weekend off. I’ll make it up to you.”
Mattie sighed, “I know you will. I hope all
is well with Cara soon.”
With a thanks for her concern and a promise
to her email her everything, he hung up. Mattie slumped at her desk and rested
her head in her hands, sometimes her work took over her life, and sometimes she
had no life at all. Then she’d remember three years earlier when she was broke,
barely able to make ends meet. Paul had shown confidence, trust and belief in
her, at a time when she’d almost lost the belief in herself. It was a small
price to pay, and she didn’t really have a life outside of work, not anymore.
A knock at her door caused her to look up,
“come in!”
The door swung open and Martin stood there,
he was the guest manager, in charge of the reception, bookings, security and
housekeeping. Arguably the hardest job in the hotel.
When she smiled he smiled back awkwardly,
“we’ve got a double booking at reception, just need to let you know that I’ve
upgraded a couple of guests.”
“Where
did the error come from?”
He grimaced, closing the door behind him,
“Paul. They’re friends of his.”
She nodded knowingly, that was a typical
problem with Paul, he interfered, promised everyone everything, and was
disappointed when things didn’t go his way, but he also didn’t do things by the
book. Clients with apparent reservations but not registered on the computer
booking system were common occurrences, it was a bonus that they weren’t fully
booked. But that wasn’t always the case.
“Send
them complimentary champagne if they are aggrieved at the hold up, send me the
bill. Ok?”
He nodded, “so we’ll see you Monday?”
Mattie shook her head, “no, Paul’s been
called away on business, and Sarah’s probably in the air as we speak flying to
Cyprus, so you’ve got me!”
Martin rolled her eyes, “lucky you’re single
as you’re married to this place! You need to stand up to Paul. You’re entitled
to a life.”
She laughed, “Martin, we’re not all party
animals like you!”
Whilst there was an element of truth in her
comment, Martin was truly the life and soul of every party, he was a traffic
stopping man, six four, blonde with beautiful blue eyes, and an equally
beautiful boyfriend. Much to the chagrin of most of the female staff and
guests.
“True.
But you should be enjoying more than these four walls. Ok?”
She laughed until he left, then closed her
eyes and groaned. Things were so much better than they had been, but there was
truth in Martin’s words. She couldn’t remember the last time she’d gone out for
a drink or a meal. All work and no play
she could almost hear the words in the voice of her late mother. Taking a deep
breath she pulled herself to her feet and started a recce of the place. She had
a lot to do.
The hotel was reasonably sized, a hundred
rooms, mainly filled with punters on golf weekends wanting to hit a couple of
rounds of eighteen holes, never the glamorous clientele that Paul desired. She
had a team of capable managers working under her, and they, like her, were
trying to get blood from a stone. Things needed to change, but Paul was banking
on a movie star or a titled bride promoting them to the high life, but it
wasn’t happening, and wasn’t likely to. She had so many positive ideas, so many
ways to make the place a greater success, but Paul was resistant to them all.
Maybe this would be her opportunity to make a change.
Then she remembered the consultant. Who knew
what he would do, what he would change.
Daniel Powell was the manager of the bars and
restaurant. He was a prim and very proper man, so when she rounded a bend
heading for reception and passed the Nineteenth
Hole the golf club bar, she was amazed to see him shouting at a patron who
was equally as aggressive.
“Can
I help?” She asked, stepping between the two men and facing the as yet unknown
guest.
The man was almost puce, “this ‘man’,” he
spat the word out. “He has NO idea who I am!”
Mattie had no idea either, but she knew that
would be the wrong comment to make, “I’m so sorry to hear that. Can I help?”
Daniel moved to her shoulder and offered in a
controlled and quiet manner, “Mr Harrison hasn’t paid his bill. And he’s
ordered several bottles of Krug.”
She fought to hide her grimace, the Krug was
a minimum of a hundred pounds a bottle, it wasn’t their most expensive champagne,
but it wasn’t the cheapest by a long way.
“Mr
Harrison, you can understand our predicament, we can’t let you have any more
champagne until you’ve paid for the last bottles. That’s the best I can do
here. We’ve had a few people not able to pay for drinks recently, I know that’s
not the case with you, but we have had to make new rules recently because of
this.”
The younger man scowled, “I am good for this
bill, I am a regular here, I’ve never been so insulted...”
Mattie sighed, “let us offer a round of free
drinks once you’ve settled the champagne bill...a sign of goodwill and apology
on our part?”
He grimaced, but fortunately he pulled out a
credit card and Daniel immediately settled the almost five hundred pound
bill. Giving a discreet nod to her
manager, she moved on towards reception.
“I
thought it was your weekend off!”
Mattie looked up to see Hermione behind
reception, she’d hit it off with the woman who was still new to their team
immediately. They were a similar age, and like herself, she knew that there was
a reason why the glamorous and well connected woman was working at a fairly
small hotel on a golf course, but as with her own past, her own history, she
was only too glad to let her have that anonymity.
“Paul
has been called to California, his daughter has broken her leg...”
Hermione’s jaw opened in shock, “the one with
the twins?”
She nodded, “him and Maria are going out to
her help out with the babies...so I’m roped in to work as Sarah is on holiday.”
“Not
fair, I know you were looking forward to time away.”
She shrugged, “had no concrete plans. And
there’s a consultant on his way to trouble shoot here...” she rolled her eyes.
“So I need to hang around and get this ship in shape. Otherwise we could all be
out of a job!”
Hermione gave a grimace of sympathy, “rather
you than me. You’ll let me know if I can do anything?”
Mattie smiled, “I don’t think so. I’m just
feeling a little under the cosh not knowing what’s happening. You know?”
She nodded, “Paul does have rather
unrealistic expectations, doesn’t he?”
For a casual worker to have such a vocal and
strong opinion on their owner wasn’t really appropriate, but in the short time
they had worked together, they’d become friends, and Mattie knew her comments
were in support of her, and surprisingly astute, “he just wants a level of success
we’re struggling to achieve. I have no idea who this consultant is, or what he
wants, but I get the feeling it’ll be my fault we’re not where Paul envisages!”
Mattie opened up her laptop back in her office
and searched her email, there was nothing from Paul so she had no idea when
this person was arriving, all she could do was plan, be prepared...and that
meant not getting home. She lived at best a
forty five minute tube ride away in East London, on weekends or late
evening that could be more like an hour. For that reason, she had a shower and
small changing room at the back of her office. She kept a couple of spare
dresses there, just for this sort of occasion.
Settling at her desk, she emailed the six
managers, who ran the various departments in the complex, and set up an urgent
meeting for Saturday morning. No one would be happy with that, but that wasn’t
her concern, they needed to plan their attack, after all that was the best form
of defence.
The following morning at ten, after an
uncomfortable night spent mostly at her laptop, but also trying to sleep on the
sofa in her office, Mattie was sat at the conference table adjacent to her room
waiting for her team to arrive.
Daniel was first, he came into the room with
a smile and brought her up to date after the scuffle with the champagne buyer
the previous evening, with a relieved smile she looked up as the door opened.
Sarah the marketing and retail manager, and
her assistant was obviously absent, but entering the office were the other four
managers that helped her run the complex. Martin, but also Tania who was their
HR, training and personnel manager, Phil, the maintenance and grounds manager,
and then Fabio - he ran the spa, the gym and liaised with the golf club
committee.
All four gave awkward smiles and took seats
at the table.
Mattie smiled, “can I just apologise for
eating into your weekend? I wouldn’t do this unless it was important, but we
have a crisis brewing.”
She explained about Paul and his potential
prolonged absence. He wasn’t a regular fixture at the hotel, but him being away
obviously affected the staff, but not as much as the ‘consultant’ did.
“What
does he want?” Fabio asked, his face displaying obvious shock.
Mattie shrugged, “Paul wants this place to be
A list. It doesn’t have the fame and notoriety he wants, despite the efforts
he’s put in. I guess this person is coming in to change that. Don’t see this as
a slur on what we’re doing, but on the other hand, let’s not let ourselves
down. We have no choice but to pull up our socks, make sure that everything is
at its best. No one can let the team down, ok?”
They all nodded enthusiastically as she
continued, “Paul is not the type to sack staff, or radically change things, but
we have no idea what this consultant’s plans are or will be. I will do
everything I can to protect my team, I feel we work well together, and I aim to
portray that at every opportunity. All I ask is that we use the weekend to
prepare for Monday, to get things shipshape. If you need anything, I’ll be
here. Ok?”
The five nodded, then stood, filing out of
the room in silence.
Mattie turned back to the business accounts.
Tweaking things, checking bookings...manipulating as many things as she could
via her hooked up laptop. It was going to be a long weekend.
An hour after the meeting she was called to
the golf club as usual there was an issue there. The golf club had a committee,
headed by Major Faulkner, a rather difficult man, he was always at loggerheads
with Fabio who managed the club, and Tony Farmer, the professional golfer who
was the resident at the club. She spent more time diffusing tension there than
anywhere else.
The hotel was a sprawling three level
building, and her office was situated behind the large reception. The spa and gym were accessible via the back
of the reception, but the golf club was a few hundred feet away, a self
contained bar, changing rooms and a golf shop, accessed by a covered walkway.
Looking up she at the grey dark clouds, she was only too glad that they had a
roof at that moment.
Tony was a golfer who had played on the
professional tour until a few years back, he was a good friend of Paul’s and a
great asset to the club. His diary was constantly full with lessons, talks,
demonstrations. Knocking at the door to his small office, she opened the door
and fought to hide the grimace at the sight. Tony smiled at her gratefully, he
was sat behind his desk in the small room
that was little more than a place to store his equipment, the golf committee
chairman hovering over him, face almost puce with uncontrolled anger.
“Major
Faulkner, a pleasure as always.” She extended her hand to the rather
cantankerous much decorated ex military man. “I hear that you have some strong
ideas.”
The older man scowled, “you people are trying
to make a mockery of this club. Do you people not realise that the annual club
championship is the most important weekend in the calendar?”
Mattie had spent a lot of time talking to
other golf club managers and had been fully prepared for the battle between
tradition and business. But this was a business and Paul had a very considered
agenda. If he pulled out of the complex, then the whole golf club would be at
risk, people needed to know that. So smiling genially she lowered herself into
the seat next to him.
“Of
course we know that. But also my boss, the man who funds this place, has a business
plan, he has ideas and ideals that he feels are essential to keep this place a
float. The first weekend in August we have the option of hosting a televised
golf match. We know that its traditionally your weekend for the club
championships, but we are hoping to appeal to your reasonable side. Major, this
will only raise the profile of this club...” she always had a trump card for
these situations. “And of course there’s the fact that we need representatives
from the committee to liaise with the pros coming here. I hear Tiger Woods is
interested in playing here...there’ll be interviews needing to be done...”
The Major’s eyes lit up and she knew that the
shmoozing and promise of celebrity and fame worked yet again, he was no
different to Paul in that situation. Half an hour later she left, happy that
things were resolved so quickly.
Back in her office she groaned when an email blinked on her screen. Paul.
“Sorry supposed to email preflight.
Consultant will be there today. Maybe by lunchtime. He needs the Director’s
Suite, and an office. Can you organise? I’ll call tonight when I get to Cara’s.
Paul.”
Mattie looked at her watch, almost twelve.
With a groan she picked up the phone and dialled reception, Hermione answered.
“I
wasn’t expecting you to be in again.” Mattie suggested.
She could hear the other woman laugh, “I’m
covering, Tim is sick. You’re not the only workaholic! You ok?”
Mattie groaned, “this consultant is coming
today, Paul has offered him the Director’s Suite...is it free?”
Hermione groaned and Martha could hear her
tapping away at her computer. “Is he hot?” She suddenly whispered, “because THE
hottest man has just walked in to the reception had he is OOZING class and
wealth. Get your arse around here boss, and the suite is free!”
“Amuse
him until things are ready!”
Hanging up she called housekeeping and spoke
to the team leader in charge, urging her to get the Director’s Suite clean
asap.
Mattie panicked as she hung up, she wasn’t
bothered by the fact this man was presumably hot, what bothered her was that
they were grossly under prepared for this man. A man with the authority to
change everything. She couldn’t lose this job, it was everything to her, she
needed it more than anything else.
Intrigued. Who is this mystery man? Can't wait to continue reading this. I'm going to apologise in advance for my slow comments for the next couple of weeks. Exams are brewing and revision is taking up my life. So I'm sorry if i end up disappearing for a while. Anywhoo thank you for the new story. :)
ReplyDeleteSamaira T
Don't apologise, comments at any point make my day. Hope you enjoy this too! :)
DeleteIntrigue is a great start!
MZ
HI THERE !
ReplyDeleteIntriguing beginning to the new story, cannot wait to see what happens next !
Sarah
Already trying to catch up with my thoughts as brain is churning through this story, but fingers can't type that quick!!! ;)
ReplyDeleteMZ
Eepppsss love it! !!no net connection at home, will trying to finish the next chapter today
ReplyDeleteAnnie
I hate it when I lose connection! We're so reliant on internet these days, hey? Love that you're already loving it!!
Delete:)
MZ